Refund policy

Returns

Our policy lasts 28 days. To be eligible for a return, your item must be unused and in the same condition that you receive it. It must also be in the original packaging and we require a receipt or proof of purchase to complete your return. Please contact us at support@acaderma.com to process your return and we will create a return shipping label for you once we confirm the details. You may drop off the return package at your nearest USPS or UPS location.


Refunds (if applicable)

Once your return is received, we will send you an email to notify you of the approval or rejection of your refund after inspecting the item. If your return is approved, then your refund will be processed and we will initiate a refund to your original method of payment within 10 working days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@acaderma.com.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@acaderma.com.


You will be responsible for paying for your own shipping costs for returning your item. Original shipping and handling costs, gift box costs and other charges (if any) are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.